Refund policy

Return & Refund Policy

 

Returns

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition that you received it

• Unused, unopened, and in its original packaging

• Accompanied by the receipt or proof of purchase

To start a return, please contact us at store@2zebraz.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your package.

Return Address:

2ZEBRAZ - Riyo USA

15429 NE 21st Ave,

North Miami Beach, FL 33162

Important: Items sent back without prior return approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at store@2zebraz.com.

 

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a resolution.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, a refund will be processed to your original payment method within 10 business days.

Please note:

• It may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at store@2zebraz.com.